Privacy Policy

Voyages Horizon is committed to protecting the privacy of our customers and users of our online platform and services. This policy outlines how we collect, use, disclose, and protect your personal data when you interact with our site or utilize our tourism services, including guided city tours, custom travel itineraries, group vacation packages, accommodation booking, transportation arrangements, cultural immersion experiences, and activity planning.

As a tourism services provider and tour operator, Voyages Horizon acts as the data controller for the personal data we process. Our registered address is 45 Rue Saint-Honoré, Floor 3, Paris, Île-de-France, 75001, France.

We collect personal data you provide directly to us. This may include information such as your name, contact details (postal address), payment information when you book services, passport or identification details when required for travel arrangements, preferences related to your travel, and any other information you choose to provide when communicating with us or using our services.

We also automatically collect certain information when you visit our site. This may include information about your device, your IP address, browser type, operating system, referring URLs, actions taken on our site, and dates and times of visits. We use cookies and similar tracking technologies to collect this information. You can manage your cookie preferences through your browser settings.

Your personal data is used for specific purposes, primarily to provide and manage the tourism services you request, process payments, communicate with you about your bookings and our services, respond to your inquiries, improve our services and user experience, operate and maintain our online platform, and comply with legal obligations. We process your data based on different legal grounds, such as the necessity to fulfill a contract with you (e.g., booking a tour), your consent (e.g., for marketing communications where required), compliance with a legal obligation, or our legitimate interests (e.g., improving services, preventing fraud) where these are not overridden by your data protection interests.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we securely delete or anonymize it.

We may share your personal data with third parties when necessary to provide our services. This includes sharing information with hotels, transport providers, local tour operators, and other service providers who are involved in delivering your travel arrangements. We ensure that these third parties are contractually bound to protect your data and process it only for the purposes of providing the services. We may also disclose your data if required by law, in response to a legal process, or to protect our rights and safety or the rights and safety of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction, provided the recipient agrees to protect your data in a manner consistent with this policy.

Under applicable data protection laws, you have rights regarding your personal data. These rights may include the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request erasure of your data, the right to restrict the processing of your data, the right to data portability, the right to object to certain types of processing, and the right to withdraw consent at any time where consent is the legal basis for processing. You also have the right to lodge a complaint with a supervisory authority if you believe we have not complied with applicable data protection laws.

Our site uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and for advertising purposes. By using our site, you consent to the use of these technologies as described in our cookie practices, which are integrated into this policy.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will be effective when posted on this page.

For any questions about this policy or our data practices, you may contact us via postal mail at the address provided above.